FAQ
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**EZREA - Frequently Asked Questions (FAQ)**
Welcome to the EZREA FAQ section! Here you’ll find answers to some of the most common questions we get about our products, shipping, and more. If you don’t find what you're looking for, don’t hesitate to reach out to our customer service team.
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### 1. **What types of cat toys do you offer?**
We offer a wide variety of cat toys, including:
- **Interactive Toys**: Toys that engage your cat's hunting instincts, such as laser pointers, feather wands, and motorized gadgets.
- **Plush Toys**: Soft, cuddly toys for your cat to snuggle with or bat around.
- **Puzzle Toys**: Toys designed to challenge your cat's mind and keep them mentally stimulated.
- **Catnip Toys**: Toys filled with catnip that will keep your cat entertained and active.
- **Scratchers & Accessories**: Items that help with scratching needs while preventing damage to furniture.
### 2. **Are your toys safe for my cat?**
Yes! All of our cat toys are made from pet-safe, non-toxic materials. We prioritize safety in every design, so you can feel confident knowing that your cat is playing with toys that are both fun and safe.
### 3. **How do I choose the right toy for my cat?**
Choosing the right toy depends on your cat’s personality and preferences. If your cat loves to chase and pounce, try one of our interactive or laser toys. If they prefer cuddling, a plush toy might be a better fit. For more active cats, puzzle toys that challenge their minds or scratchers that satisfy their need to scratch are excellent options. If you're unsure, a mix of toys will keep playtime exciting and diverse!
### 4. **Are your toys suitable for all cat ages?**
Yes, we offer toys suitable for cats of all ages—from kittens to senior cats. For kittens, we recommend soft, lightweight toys that they can bat around and carry in their mouths. For adult and senior cats, we offer toys that are mentally stimulating and provide gentle exercise without too much strain.
### 5. **Do you offer international shipping?**
Yes, we offer international shipping! You can check the available countries at checkout, or contact our customer service team for more information.
### 6. **How long does shipping take?**
Shipping times depend on your location and the shipping option you choose. In general:
- **Domestic (within the U.S.)**: 3-7 business days
- **International**: 7-21 business days, depending on the destination
You’ll receive a tracking number once your order has shipped, so you can follow its progress.
### 7. **What are your shipping rates?**
Shipping rates vary based on your location and the weight of the package. You can view your shipping cost at checkout before completing your purchase. We also offer free standard shipping on domestic orders over $50!
### 8. **Do you offer expedited shipping?**
Yes, we offer expedited shipping options for domestic orders. You can select from:
- **2-Day Shipping**
- **Next-Day Shipping**
The cost for expedited shipping will be calculated at checkout based on your location and delivery speed.
### 9. **What should I do if my toy is damaged or defective?**
We’re sorry to hear that! If your toy arrives damaged or defective, please contact us within 14 days of receiving your order. We’ll be happy to provide a replacement or a refund. Be sure to provide a photo of the damage to help us resolve the issue quickly.
### 10. **Can I return or exchange a toy?**
We accept returns and exchanges on most items within 30 days of purchase, as long as the toys are unused and in their original packaging. If you need to make a return or exchange, please reach out to our customer service team, and we’ll guide you through the process.
### 11. **Do you offer gift cards?**
Yes! We offer gift cards in various denominations. They’re a great way to let your friends and family choose their favorite cat toys from our collection. You can purchase gift cards directly on our website.
### 12. **How do I care for the cat toys?**
To keep your toys in good condition:
- **Plush toys**: Hand wash with mild detergent and air dry.
- **Interactive toys**: Clean with a damp cloth and dry thoroughly before storing.
- **Catnip toys**: Store in a cool, dry place to preserve the catnip’s potency.
- **Scratchers**: Vacuum regularly to remove fur and debris.
Check the specific care instructions on each toy’s product page for the best results.
### 13. **Do you offer any discounts or promotions?**
Yes! We frequently offer discounts, promotions, and sales. To stay updated on the latest deals, we recommend signing up for our newsletter or following us on social media. We also offer a special discount for first-time customers!
### 14. **Can I buy EZREA products in stores?**
Currently, we sell exclusively through our online store. This allows us to offer the best prices and a more personalized shopping experience. We’re working on expanding to retail locations, so stay tuned for updates!
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